As requested by the Company, Consultant will provide the following Services:
Complete company audit and review of process, procedures, marketing negotiations and technology.
Consultant will identify inefficiencies and all areas for improvement in the negotiation departments of company. Once identified provide solutions, documented procedures, revisions and training needed to implement and execute those identified areas for company improvements. If training is needed out of the county, another contract will be created with different pricing.
Additional time is needed to complete the tasks above. With primary focus on implementation, improving the structure and training in the negotiations department, develop and implement ongoing training for existing staff to improve their performance. Continue to create more automation through the CRM, automated emails, tasks, etc.
Also, to continue identifying more revenue opportunities within the company and creating new business opportunities outside of the company to help make more profitable and financially strong.
BUSINESS ESTABLISHMENT
Establishing a debt relief company is a massive undertaking. Navigating the regulatory, licensing and operational tasks that need to be completed can be overwhelming. After a decade of working with clients to assist them in establishing their operations, we have developed a streamlined process that identifies the requirements, tasks, technology providers and vendors you need to expedite the launch of your business.
OPERATIONAL CONSULTING
Building and aligning teams for success doesn’t happen by chance. Effective leaders recognize the need to recruit, hire and train teams that complement their strengths and bring value in areas where they lack subject matter expertise. We help identify opportunities for growth and improvement across the organization, and work to align your teams around a set of common goals designed to drive success.
STRATEGIC PLANNING & DEVELOPMENT
Long term success is the direct result of an effectively executed strategic plan. Developing internal goals, defining operational strategies and building a plan to grow the required human capital to move the organization forward is critical to the long-term success of the organization. We help stakeholders define their plans for success and inspire their teams through the execution of these plans to reach a higher plane of operational effectiveness.
STAFF HIRING & TRAINING PRACTICES
Human capital is one of the most valuable and costly resources in the organization. Finding the right people to each position can be challenging, time consuming and costly. We work with our clients to build a strategic hiring plan, then we identify the skill sets needed for the new hire to excel in the position. We take an active role in the recruiting and interview process to ensure each position is filled with a person most likely to succeed in the role.
BACKEND NEGOTIATIONS & CONSULTING
For debt relief providers, especially those operating a no-advanced fee model, creditor negotiations are critical to cash flow. Effective negotiations mean positive outcomes for consumers. For over 20 years, we have worked hand-in-hand with creditors and collectors across the accounts receivable management industry to develop mutually beneficial strategies to resolve consumer debt enrolled in debt relief programs. Our extensive relationships, proven techniques and proven processes consistently deliver higher settlement rates for our clients.
POLICIES & PROCEDURES DEVELOPMENT
Documentation is the cornerstone of any regulatory defense strategy. Building and maintaining a detailed set of policies and procedures and documenting the training and enforcement of these policies is mandatory under the current regulatory regime. We help our clients create the required policies and work with outside counsel to ensure these policies meet the current regulations. We then work to document procedures to ensure these policies are implemented throughout the organization.
REGULATORY ADVISORY SERVICES
Once thing is constant, the regulatory landscape is fluid. Regulatory compliance touches every aspect of your business from licensing, to marketing, to servicing clients. We help our clients understand their obligations as it relates to regulatory compliance and assist them in engaging the right legal partners and then facilitate the development of the right risk management plans to ensure their success.
TECHNOLOGY IMPLEMENTATION
Once thing is constant, the regulatory landscape is fluid. Regulatory compliance touches every aspect of your business from licensing, to marketing, to servicing clients. We help our clients understand their obligations as it relates to regulatory compliance and assist them in engaging the right legal partners and then facilitate the development of the right risk management plans to ensure their success.